Working at XO
XO was built out of frustration with the “big box BPO” world, a system where people were treated like replaceable parts instead of real contributors. That old model wasn’t built for growth, innovation, or empowerment.
As market forces shifted and AI technologies accelerated, it became clear that the industry needed a new direction. Instead of fearing AI, we embraced it as the key to elevating people’s careers.
At XO, AI doesn’t replace talent — it amplifies it.
We’ve redefined the operating model so that team members can grow faster, take on more meaningful work, and develop the skills that the future demands.
The Companies That Trust Our Team
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From the team
What It’s Really Like Working Here
Insights from current and former team members.
Raycelle Rodillado
Training and Quality Specialist
"Their support and encouragement have made a significant impact on my professional growth"
Kriszette Oyardo
Instructional Design Team Lead
"I’ve grown so much since joining XtendOps. What really stands out is the constant support and teamwork every step of the way"
Join the Team
We’re looking for talented people who want to grow with a team that’s evolving fast.
Support customers via voice, chat, and email by assisting with orders, returns, exchanges, and product information while delivering a seamless brand experience.
Support customers via voice, chat, and email by assisting with orders, returns, exchanges, and product information while delivering a seamless brand experience.
Cebu, Central Visayas
Re-engage customers who have abandoned their online carts by conducting outbound calls, addressing questions, and leveraging sales expertise to drive conversions and renewals.
Serve as the first point of contact for customers by handling inquiries, resolving basic issues, and connecting them with the right specialists to ensure a smooth and satisfying service experience.
Serve as the first point of contact for customers by handling inquiries, resolving basic issues, and connecting them with the right specialists to ensure a smooth and satisfying service experience.
Provide empathetic support to patients and healthcare providers by handling inquiries on hospital services, appointments, and care while ensuring professionalism and timely resolution.
Serve as the first point of contact for customers by handling inquiries, resolving basic issues, and connecting them with the right specialists to ensure a smooth and satisfying service experience.