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HelloFresh: Scaling Customer Experience Operations using a Multi-Location Approach
HelloFresh is a food subscription company that sends pre-portioned ingredients to users’ doorstep each week. It enables anyone to cook quick and healthy meals designed by nutritionists and chefs. HelloFresh aims to provide each and every household in its 10 markets with the opportunity to enjoy wholesome home-cooked meals with no planning, noshopping, and no hassle required.
Better Experiences = Happy Customers
Happy Customers = Happy Clients
Win. Win. Win."
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