Outsourcing
Redefined
We build elite remote teams for some of the world’s most disruptive brands. We recruit the best people, invest in their development, and empower them with our Collaborative AI solutions.
Reduce Employee Turnover and Improve Performance with XO Predictive Hiring.

Our team has partnered with MIT researchers to transform how we evaluate and acquire talent, leveraging their cutting-edge AI forecasting techniques to predict candidate performance across key metrics that drive ROI for our clients.

AI Powered
Building Best-In-Class CX Through Culture & Employee
Engagement

We prioritize employee engagement, training, and development, to ensure that our agents are motivated, skilled, and empowered to provide exceptional customer service. We also foster a culture of innovation, collaboration, and accountability, where everyone is encouraged to share ideas, provide feedback, and take ownership of their work.

BBQ Monterrey
CSAT
96%
EMPLOYEE NPS
91%
FCR
82%
Complex Channels Frontline Care to Specialty Services

From a single LOB exploring nearshore outsourcing services to 7 Tier LOB’s including Medical Malpractice Nurses, Personal Injury, and Mass Tort, which require complex negotiation and emotional support, with a significant overachievement of +95% QA.

TRUSTED BY:
J.CREW
Smashtech
Hello Fresh
ellipse
Why teams love XtendOps?
  • We would not be able to be where we are, and for the great support he provides, we do feel the difference when Jose (Operations Manager at XtendOps) is in & out, Jose is so quick to respond. He is always the fastest to get back to us, and when it comes to internal programs Jose has great initiative and ensures everything is taken care of!
    Ashley Hidalgo
    Ashley Hidalgo
    Director of Customer Care
  • XtendOps has set the new standard of how a BPO site should perform for 2 main reasons: They exceeded our customer satisfaction target by ensuring that from day one, every customer received the best experience possible. They exemplify what it truly means to be a partner. We have always had open and honest communication with their team, allowing us to work quickly and efficiently through any challenges that come our way.
    Adam McCreery
    Adam McCreery
    Director of Customer Care
  • With the partnership, XtendOps has consistently exceeded our CSAT targets, expanded to 24/7 hours of operation and improved service levels, all while reducing cost per box. Our customers are as happy, if not happier, and it’s an all-around better and more convenient experience.
    Katherine Dobbs
    Katherine Dobbs
    Customer Success Specialist
  • Our experience with XtendOps has proven that their focus on people first followed by process and technology equates to exceptional strength in our partnership. From day one their talent acquisition team nailed the hiring profile with a pass rate of 80% (up from 20% with other partners). We've been highly impressed with their scheduling and operational flexibility along with their focus on employee satisfaction.
    Tim Garnett
    Tim Garnett
    VP of Customer Care
xo-live

Next-Gen Thought-Leadership

View our library of XO Live Panels from Philippines, Mexico, and abroad as we explore the ideas of diversity and inclusion, rapid-growth accounts, industry topics, and the future of BPO or apply to join the next event or participate as a panelist.

Disrupt and #StayWild:
Puerto Vallarta
Disrupt and #StayWild: BPO Meets MIT.
Moderator - Karaline Venezia
Diversity & Inclusion:
Puerto Vallarta
Diversity & Inclusion: Building Creative and Resilient Teams.
Moderator - Calix Quan
CX Insights:
Puerto Vallarta
CX Insights: What Metrics Matter for CX?
Moderator - Stephanie Todd

Upcoming Events

View our library of XO Live Panels from Philippines, Mexico, and abroad as we explore the ideas of diversity and inclusion, rapid-growth accounts, industry topics, and the future of BPO or apply to join the next event or participate as a panelist.
Las Vegas Cocktail

JUN

Party
Las Vegas Cocktail
Connect with us and join our Happy Hour with Head of Strategy Stephanie Todd and CCO Karaline Venezia at Customer Contact Week
Las Vegas
Day of the Dead

OCT

Party
Day of the Dead
Hosting Day of the Dead party is a unique way to bring employees together and celebrate the memories of those who have passed on. Join us in this brightful and festive mexican tradition.
Guadalajara
Year End Party

DEC

Party
Year End Party
Our End of the Year party in the Philippines is an excellent way for us to celebrate the accomplishments and hard work of our agents, employees and clients.
Philippines

Let's work together!

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