From customer experience to back office support, XtendOps teams are agile, scale fast, and custom-built based on your specific needs.
Operational audits, process step reduction and streamlining task / work flows via automation and integrations. We work with your team to continually improve the quality and output quantity of your business.Learn More
We source and hire the most experienced agents to bring your customers superior support and service every step of the way.Learn More
Scale-able and effective management of back office support is essential for a quality CX experience that keeps your customers coming back and maximizing your bottom line.Learn More
We believe the future of work is not humans vs. automation, but humans enabled by automation. We combine a managed workforce solution with an operations measurement system, helping you drive quantifiable improvement in your workforce and operations.
We understand that quantifying success drives improvement in your workforce and operations.
Dedicated team built for you based on your existing tech
Continuous assessment and improvement to maximize human capital
A cloud-based platform for building, managing and scaling your outsourced team. Drive continuous, compounding operational improvements that optimize team performance and enable the automation of key workflows.
From real-time performance metrics to attendance (or training scores), know everything about your team at all times.
We continuously gather and assess information from customers, agents and systems, rapidly aggregating then distilling and deploying the most actionable items in an ongoing iterative improvement process.
A fast-growing health & wellness company needed an outsourcing partner that matched their vision and could deliver the same level of customer satisfaction tied to their ecommerce product sensations. With increasing volume and the need for outsourcing redundancy, this company decided to partner with XtendOps.
A top-10 Amazon seller with over 5,000 SKUs, ecommerce Company A came to XtendOps to build its first ever offshore customer service solution. Company A was both gearing up for peak sales season and in the process of transitioning from Salesforce to Zendesk. XtendOps team was able to address the critical business process challenges for Company A with the urgency required for growth.
A hospitality startup offering reservation management software needed a partner to help scale its customer support team to address increasing ticket volume and improve time to resolution. XtendOps was tasked with implementing new training frameworks and establishing a mechanism for agent accountability.