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Reduce Employee Turnover and Improve Performance with XO Predictive Hiring.

Our team has partnered with MIT researchers to transform how we evaluate and acquire talent, leveraging their cutting-edge AI forecasting techniques to predict candidate performance across key metrics that drive ROI for our clients.

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Deflect up to 60% of Tier 1 volume leveraging XO Conversational AI.

Our proprietary ChatGPT training system leverages clients historical call and chat logs to build a highly effective Conversational AI. Our goal is to deflect up to 60% of Tier 1 Voice and Chat interactions, significantly reducing clients support costs.

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Reduce AHT and increase FCR with XtendOps Agent Assist

Agents receive real time digital coaching to ensure consistent CX and optimal outcomes across every customer interaction.

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Building Best-In-
Class CX Through
‍Culture &
Employee
Engagement

We prioritize employee engagement, training,
and development, to ensure that our agents are
motivated, skilled, and empowered to provide
exceptional customer service. We also foster a
culture of innovation, collaboration, and
accountability, where everyone is encouraged
to share ideas, provide feedback, and take
ownership of their work.

We prioritize employee engagement, training, and development, to ensure that our agents are motivated, skilled, and empowered to provide exceptional customer service. We also foster a culture of innovation, collaboration, and accountability, where everyone is encouraged to share ideas, provide feedback, and take ownership of their work.

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Complex Channels Frontline Care to Specialty Services

From a single LOB exploring nearshore outsourcing services to 7 Tier LOB’s including Medical Malpractice Nurses, Personal Injury, and Mass Tort, which require complex negotiation and emotional support, with a significant overachievement of +95% QA.

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Building the best CX and Back-Office Teams.

HelloFresh was looking to expand its nearshore capabilities; XtendOps built the best customer experience and back-office teams and now handles over > 80% of HelloFresh total inbound customer support successfully.

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Medical Back-Office Multi-Channel Customer Support.

Through best-in-class technology and our game-changing approach to partnership, we make the highest quality care accessible, approachable, and achievable for dental professionals and their patients.

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TRUSTED BY:

Why teams love XtendOps?

We would not be able to be where we are, and for the great support he provides, we do feel the difference when Jose (Operations Manager at XtendOps) is in & out, Jose is so quick to respond. He is always the fastest to get back to us, and when it comes to internal programs Jose has great initiative and ensures everything is taken care of!

Ashley Hidalgo

Director of Customer Care

XtendOps has set the new standard of how a BPO site should perform for 2 main reasons: They exceeded our customer satisfaction target by ensuring that from day one, every customer received the best experience possible. They exemplify what it truly means to be a partner. We have always had open and honest communication with their team, allowing us to work quickly and efficiently through any challenges that come our way.

Adam McCreery

Director of Customer Care

Katherine Dobbs

Customer Success Specialist

Next-Gen Thought-Leadership

View our library of XO Live Panels from Philippines, Mexico, and abroad as we explore the ideas of diversity and inclusion, rapid-growth accounts, industry topics, and the future of BPO or apply to join the next event or participate as a panelist.

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woman with microphone sitting next to a man

Puerto Vallarta

Disrupt and #StayWild: BPO Meets MIT.

MODERATOR - KARALINE VENEZIA

Puerto Vallarta

Diversity & Inclusion: Building Creative and Resilient Teams.

MODERATOR - CALIX QUAN

Puerto Vallarta

Puerto VallartaCX Insights: What Metrics Matter for CX?

MODERATOR - STEPHANIE TODD