Our Legacy Service

BPO Solutions Built for the Modern Customer Experience

XO AI BPO provides end-to-end outsourcing solutions that support every stage of the customer journey — from onboarding to retention.

AI-powered experiences that feel effortless

We design and run digital support journeys that reduce friction, resolve issues faster, and keep customers moving across channels with consistent, high-quality experiences.

The operational engine behind great service

From processing and documentation to coordination and admin workflows, we handle the behind-the-scenes work that keeps your business running accurately, efficiently, and on time.

Sales teams built to grow pipeline and close

We provide trained sales support that helps you prospect, qualify, follow up, and convert, so your internal team can focus on strategy while we keep revenue momentum high.

Accuracy and security at every step

We support regulated workflows with careful validation, documentation, and quality controls to help ensure transactions and processes stay secure, traceable, and aligned with requirements.

Safer platforms. Healthier communities

We help protect users and your brand with content moderation, policy enforcement, escalation handling, and fast response workflows that reduce risk while maintaining a positive experience.

Trusted by Innovators Redefining CX

Trusted Across Industries Proven Around the World

With experience across major industries and regions, we deliver tailored solutions that meet the unique needs of every client — from startups to enterprise-scale operations.

Global Reach Local Expertise

With delivery centers across North America, Latin America, the Caribbean, and Asia, we provide flexible nearshore and offshore options that balance quality, scalability, and cost.

Security and Compliance

Operational Excellence Starts With Security

We protect every process and piece of data with global standards and resilient infrastructure.
From compliance to business continuity, our systems are built for trust and uptime.

HIPAA

PCI DSS v4.0

GDPR

AICPA SOC2

ISO 27001

Building Your Team

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XO Studios

Talent Start With Brand
Recognition

Through XO Studios, we elevate recruitment with creative storytelling that builds awareness, attracts top talent, and positions XO as an employer of choice.
Our in-house design, video, and experiential teams bring brand energy to every market we enter.
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Capabilities:
Graphic Design • UI/UX Design • Content Production • Social Media • Experiential Marketing • Events

XO Smart Hire

From Sourcing to Onboarding —
We Handle It All

Our recruitment and onboarding process combines data-driven hiring, predictive modeling, and structured governance to build teams that perform from day one.

SmartHire is our proprietary recruitment platform that leverages predictive assessments and AI forecasting to identify top-performing candidates before they’re hired.

Capabilities:Proprietary Assessments for English, Cognition, and PersonalityPredictive Modeling (powered by MIT-backed Ikigai Labs)