WHY XO?

The More Than Human ConnectionTM

BPO has always been built on human connection. But what if there was a way to deepen that bond beyond what any one agent could do alone? Our approach to AI is designed to do exactly that: empowering our agents and removing barriers to strengthen their relationship with your customers. Because when nothing gets in the way of your customer experience, you get a connection unlike any other.

The Best Employee Experience Becomes the Best Customer Experience

We put our people first. Always. Our XO SmartHire™ technology allows us to hire the right people for the job and invest more in their development. With top market rates, competitive benefits, robust career pathing, and a vibrant, positive work culture, we ensure that our top-tier team is always engaged and growing. It all adds up to happier employees, satisfied customers, and deeper human connections.

employee Net Promoter Score By Location

Iloilo, PH
91%
Cebu, PH
87%
Monterrey, MX
85%
Guadalajara, mX
82%
Puerto Vallarta, MX
81%
Aguascalientes, mX
80%

Automation Starts with Understanding

Our XO AI™ ecosystem integration isn’t instant. And it shouldn’t be. Instead, we take the time to truly understand your business to see where our AI can do the most good. Using your knowledge bases, SOPs, training workflows, and previous customer interactions, our AI learns how you operate and gets to work. Through feedback and reviews, our agents train our AI, improving its effectiveness over time. Once it’s in great shape, our AI will begin automatically assisting and even training agents themselves while taking on simpler tasks on its own, helping resolve CX challenges faster and with greater satisfaction.

Creating Incredible Experiences for the Most Disruptive Brands

We’ve helped create amazing customer experiences in a variety of verticals, including Retail, eCommerce, Media, Social, Consumer Goods, Legal, Healthcare, Tech, Finance, and Education.

Ready to Connect, However You Operate

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Off Shore, Near Shore, and On-Demand Staffing

With a geographically diverse team, we can tailor customer staffing solutions for your needs, providing unparalleled business continuity and risk management regardless of timezones.

Finding Local, Top-Tier Talent Fast

XO Studios, our in-house creative agency, specializes in creating a strong local market presence for Xtendops through targeted content, making us a top employer choice in our candidates’ communities. With broader local recognition, we quickly find the best talent.

There’s No Stronger Connection Than with Us

Our leadership team is uniquely composed of BPO industry insiders as well as brand side and CX tech experts. We’re here to work with you, not around you, creating a proactive, personal, and transparent relationship so we can always keep improving.

Sean McCreery

CEO & Founder
San Diego, CA

“There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!” “There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!”

Mikey McCreery

Chief People Officer
San Diego, CA

“There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!” “There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!”

John O’Dell

Chief Customer Officer
San Antonio, TX

“There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!” “There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!”

Lauren Eches

Head of Customer Success
New York, NY

“There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!” “There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!”

Diana Castañeda

Head of Strategy & Planning
Bogotá, Colombia

“There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!” “There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!”

Greg McConey

VP, Analytics
New Jersey

“There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!” “There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!”

Chris Ellis

Head of Technology
London, England

“There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!” “There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!”

Andrew Pierce

Head of Product
San Francisco, CA

“There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!” “There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!”

Camela Banico

VP, People&Culture
Iloilo, Philiphiness

“There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!” “There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!”

Edward Matuguina

VP, Strategy & Ops
Cebu, Philippines

“There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!” “There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!”

Lan Baluyot

Director, People Dev
Iloilo, Philippines

“There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!” “There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!”

Juna Rose Mamaril

Global Director Compliance
Iloilo, Philippines

“There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!” “There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!”

JC Alvarado

People & Culture Director MX
Monterrey, México

“There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!” “There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!”

Teddy Albayero

VP Operations & Strategy
El Salvador

“There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!” “There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!”

Narda Morales

Talent Acquisition Manager
Monterrey, México

“There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!” “There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!”

José Coronado

Sr. WFM manager
Monterrey, México

“There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!” “There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!”

Enhance Your CX with the Power of The More Than Human Connection

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