CX SH/FT
Philippines
We are investing in the belief that AI will need people.
AI isn’t just transforming industries — it’s redefining how businesses scale and creating opportunities that never existed before. And nowhere is this shift more profound than in the BPO industry. While many see AI as a replacement for people, we believe the opposite: AI will need people to reach its full potential.
That’s why we’re redefining what it means to be a BPO.
XtendOps is evolving beyond the traditional BPO model — we’re merging AI with service delivery to create a new category: AI BPO. This model fundamentally changes how AI integrates with operations, ensuring that technology and human expertise work together seamlessly.
To power this shift, we’ve built a low-code platform that enables our people to lead AI implementation, making it smarter, more effective, and truly people-driven. And there’s no better place to build this future than the Philippines, home to some of the best BPO talent in the world. That’s why we’re bringing CX SH/FT there.
The AI Effect: The Actual Impact of AI in the Philippines
Introduction: An AI BPO
From Users to Creators: The Future of AI Development
Collaborative AI: Harnessing Human Expertise for Better Outcomes
Event Highlights
The AI Effect: The Actual Impact of AI in the Philippines
M O D E R A T O R
Lauren Eaches I VP, CX Operations I XtendOps
P A N E L I S T
Frederick DC Amores I Director I Department of Information and Communications Technology DICT Region VII
Dominic Ligot I Consultant AI and Tech I IBAPAP
Introduction: An AI BPO
S P E A K E R
Sean McCreery I CEO I XtendOps
G U E S T S P E A K E R
Mike Beaubrun I Global Head of Customer Experience I Condé Nast
From Users to Creators: The Future of AI Development
S P E A K E R S
Andrew Pierce I Head of Product I XtendOps
Camela Banico I VP of People & Culture I XtendOps
Greg Rakozy I Sr. Solutions Consultant and AI Implementation I XtendOps
Mark Stabin I Sr. Manager of CX Partnerships I Warby Parker
Collaborative AI: Harnessing Human Expertise for Better Outcomes
M O D E R A T O R
Lan Baluyot I Sr. Director People Development I XtendOps
S P E A K E R S
Tracy Burwell I VP of Centralized Support Operations I Western Dental
Mike McCreery I Chief People Officer I XtendOps
Miah Aguirre I Sr. Training & Quality Manager I XtendOps