Outsourcing
Redefined
We build elite remote teams for some of the world’s
most disruptive brands. We recruit the best people,
invest in their development, and empower them
with our Collaborative AI solutions.
Connect Now
logitech white logohello fresh white logoj-crew white logomorgan and morgan white logo
smashtech white logomarch white logo
Reduce Employee Turnover and Improve Performance with XO Predictive Hiring.
Our team has partnered with MIT researchers to transform how we evaluate and acquire talent, leveraging their cutting-edge AI forecasting techniques to predict candidate performance across key metrics that drive ROI for our clients.
Schedule Demo
xoos dashboard and mobile devices
Deflect up to 60% of Tier 1 volume leveraging XO Conversational AI.
Our proprietary ChatGPT training system leverages clients historical call and chat logs to build a highly effective Conversational AI. Our goal is to deflect up to 60% of Tier 1 Voice and Chat interactions, significantly reducing clients support costs.
Learn More
table row and modal with fields
Reduce AHT and increase FCR with XtendOps Agent Assist
Agents receive real time digital coaching to ensure consistent CX and optimal outcomes across every customer interaction.
Schedule Demo
photo collage of people
Building Best-In-
Class CX Through
Culture &
Employee
Engagement
We prioritize employee engagement, training,
and development, to ensure that our agents are
motivated, skilled, and empowered to provide
exceptional customer service. We also foster a
culture of innovation, collaboration, and
accountability, where everyone is encouraged
to share ideas, provide feedback, and take
ownership of their work.
We prioritize employee engagement, training, and development, to ensure that our agents are motivated, skilled, and empowered to provide exceptional customer service. We also foster a culture of innovation, collaboration, and accountability, where everyone is encouraged to share ideas, provide feedback, and take ownership of their work.
people posing for photo
Complex Channels Frontline Care to Specialty Services
From a single LOB exploring nearshore outsourcing services to 7 Tier LOB’s including Medical Malpractice Nurses, Personal Injury, and Mass Tort, which require complex negotiation and emotional support, with a significant overachievement of +95% QA.
Read Case Study
people posing for photo
Building the best CX and Back-Office Teams.
HelloFresh was looking to expand its nearshore capabilities; XtendOps built the best customer experience and back-office teams and now handles over > 80% of HelloFresh total inbound customer support successfully.
Read Case Study
people working at the office
Medical Back-Office Multi-Channel Customer Support.
Through best-in-class technology and our game-changing approach to partnership, we make the highest quality care accessible, approachable, and achievable for dental professionals and their patients.
Read Case Study
TRUSTED BY:
smashtech logohello fresh logo
Why teams love XtendOps?
morgan and morgan logo
We would not be able to be where we are, and for the great support he provides, we do feel the difference when Jose (Operations Manager at XtendOps) is in & out, Jose is so quick to respond. He is always the fastest to get back to us, and when it comes to internal programs Jose has great initiative and ensures everything is taken care of!
woman smiling
Ashley Hidalgo
Director of Customer Care
XtendOps has set the new standard of how a BPO site should perform for 2 main reasons: They exceeded our customer satisfaction target by ensuring that from day one, every customer received the best experience possible. They exemplify what it truly means to be a partner. We have always had open and honest communication with their team, allowing us to work quickly and efficiently through any challenges that come our way.
man smiling
Adam McCreery
Director of Customer Care
factor logo
We would not be able to be where we are, and for the great support he provides, we do feel the difference when Jose (Operations Manager at XtendOps) is in & out, Jose is so quick to respond. He is always the fastest to get back to us, and when it comes to internal programs Jose has great initiative and ensures everything is taken care of!
woman smiling
Katherine Dobbs
Customer Success Specialist
xo live logo
Next-Gen Thought-Leadership
View our library of XO Live Panels from Philippines, Mexico, and abroad as we explore the ideas of diversity and inclusion, rapid-growth accounts, industry topics, and the future of BPO or apply to join the next event or participate as a panelist.
woman with microphone sitting next to a man
Puerto Vallarta
Disrupt and #StayWild: BPO Meets MIT.
MODERATOR - KARALINE VENEZIA
people in stage sitting
Puerto Vallarta
Diversity & Inclusion: Building Creative and Resilient Teams.
MODERATOR - CALIX QUAN
woman sitting with a microphone
Puerto Vallarta
Puerto VallartaCX Insights: What Metrics Matter for CX?
MODERATOR - STEPHANIE TODD
Let’s work together!
man in a black shirt signing two thumbs up
Join us!
Join our team today and become part of our mission to innovate, inspire, and create a lasting impact together.
people hi fiving
Collaborate
Partner with us today and elevate your business with unparalleled services and expertise. Together, let's make a difference.