X T E N D O P S

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It's Time To Modernize Outsourcing

We believe the key to unlocking the future of work is through the integration of the best people and innovative technology, guided by the right process.

Solutions

From customer experience to back office support, XtendOps teams are agile, scale fast, and custom-built based on your specific needs.

Consulting Services

Operational audits, process step reduction and streamlining task / work flows via automation and integrations. We work with your team to continually improve the quality and output quantity of your business.

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Customer Experience

We source and hire the most experienced agents to bring your customers superior support and service every step of the way.

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Back Office Support

Scale-able and effective management of back office support is essential for a quality CX experience that keeps your customers coming back and maximizing your bottom line.

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Platform Features

A cloud-based platform for building, managing and scaling your outsourced team. Drive continuous, compounding operational improvements that optimize team performance and enable the automation of key workflows.

Teams
Agents
Work Flows
Customer Engagements

From real-time performance metrics to attendance (or training scores), know everything about your team at all times.

We continuously gather and assess information from customers, agents and systems, rapidly aggregating then distilling and deploying the most actionable items in an ongoing iterative improvement process.

Our Case Studies

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