Our Process
Find the best people.
Develop & Empower them.
Retain them.
Develop & Empower them.
Retain them.
ScopeDefine the services scope, requirements, duration, number of agents, and start date. Review delivery parameters and definte metrics.
FrameworkFinalize onboarding plan and day-to-day management of program. Map transition plan from post-onboarding to steady state.
Design TeamRecruit train, and develop agents based on your specific use case with appropriate support and leadership roles built-in.
Service DeliveryPut the team into action: conduct ongoing QA, collect data, and note areas for efficiency gains as needed. Provide scheduled reporting and analysis.
Ongoing AnalysisRegularly review operational efficiency and make recommendations for modified procedures and improvements. Roll-out updates, deliver, review, and revise.
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Pricing Simplified
Our pricing is simple: one flat rate for agents dedicated to your account.
We do not charge for our US Consultants, Support Teams, or our Proprietary
Platform. There are no implementation costs or one-time fees. Because
pricing should be transparent and simple.
