Our Philosophy

Our Philosophy

Find the best people. Develop & Empower them. Retain them.

  • 1
    Scope
    Define the services scope, requirements, duration, number of agents, and start date. Review delivery parameters and definte metrics.
  • 2
    Framework
    Finalize onboarding plan and day-to-day management of program. Map transition plan from post-onboarding to steady state.
  • 3
    Design Team
    Recruit train, and develop agents based on your specific use case with appropriate support and leadership roles built-in.
  • 4
    Service Delivery
    Put the team into action: conduct ongoing QA, collect data, and note areas for efficiency gains as needed. Provide scheduled reporting and analysis.
  • 5
    Ongoing Analysis
    Regularly review operational efficiency and make recommendations for modified procedures and improvements. Roll-out updates, deliver, review, and revise.
Pricing Simplified
Our pricing is simple: one flat rate for agents dedicated to your account. We do not charge for our US Consultants, Support Teams, or our Proprietary Platform. There are no implementation costs or one-time fees. Because pricing should be transparent and simple.