Our Philosophy
Find the best people. Develop & Empower them. Retain them.
- 1ScopeDefine the services scope, requirements, duration, number of agents, and start date. Review delivery parameters and definte metrics.
- 2FrameworkFinalize onboarding plan and day-to-day management of program. Map transition plan from post-onboarding to steady state.
- 3Design TeamRecruit train, and develop agents based on your specific use case with appropriate support and leadership roles built-in.
- 4Service DeliveryPut the team into action: conduct ongoing QA, collect data, and note areas for efficiency gains as needed. Provide scheduled reporting and analysis.
- 5Ongoing AnalysisRegularly review operational efficiency and make recommendations for modified procedures and improvements. Roll-out updates, deliver, review, and revise.
Pricing Simplified
Our pricing is simple: one flat rate for agents dedicated to your account.
We do not charge for our US Consultants, Support Teams, or our Proprietary
Platform. There are no implementation costs or one-time fees. Because
pricing should be transparent and simple.