X T E N D O P S

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5-Phase Process

Here’s what you can expect working with us:

1. Scope

Define the services scope, requirements, duration, number of agents, and start date. Review delivery parameters and definte metrics.

2. Framework

Finalize onboarding plan and day-to-day management of program. Map transition plan from post-onboarding to steady state.

3. Design Team

Recruit train, and develop agents based on your specific use case with appropriate support and leadership roles built-in.

4. Service Delivery

Put the team into action: conduct ongoing QA, collect data, and note areas for efficiency gains as needed. Provide scheduled reporting and analysis.

5. Ongoing Analysis

Regularly review operational efficiency and make recommendations for modified procedures and improvements. Roll-out updates, deliver, review, and revise.


Pricing Simplified

Our pricing is simple: one flat rate for agents dedicated to your account. We do not charge for our US Consultants, Support Teams, or our Proprietary Platform. There are no implementation costs or one-time fees. Because pricing should be transparent and simple.