Our AI technology is designed to work hand in hand with our human agents, ensuring the best engaging support. By combining the unique strengths of both humans and AI, we can provide a comprehensive solution to meet your outsourcing needs.
Predictive Hiring
Build a highly effective outsourced team leveraging XtendOps proprietary Predictive Hiring Platform.
Conversational AI
Interactions are routed to XO-Bot support automation to deflect basic requests away from high-cost human agents
Agent Assist
Reduce AHT and increase FCR with XtendOps Agent Assist with AI powered Support automation
App Exchange
Integrate any partner, vendor or proprietary program into our outsourcing solution to deliver an engaging experience
In XtendOps we believe that an incredible employee experience always translates to superior customer experience. We invest in what actually drives performance: our people and technology.
Events
Our events are the perfect opportunity to connect with like-minded professionals and gain valuable insights by having a great time with us!
Press & News
Our highlights of the latest updates and innovations within our company, as well as important industry news and trends.
CX&Chill
The ultimate podcast for real customer experience. Join our hosts as they dive into the world of CX with experts from incredible brands around the globe.
