XO CASE STUDY
Credit Card Conversion (Goal 1.5%)
Increased Average Order Value
Add-On Sales Attempts Made
With over 35 years in the apparel business and a mindset of collaborating with the coolest brands, J.Crew has put their trust in Xtendops to look after of their customer care.
In addition to overachieving on CSAT and SLA's XtendOps has exceeded J. Crews credit card conversion goal converting at a rate of 1.82%, which is on par with the J.Crew high tenure internal team and significantly higher than J.Crew's other BPOs.