Agent Showcase

Meet our team

We aren't focused on fancy buildings or excessive
marketing campaigns, we invest in what actually drives
performance: People. We recruit the best people, invest in
their development, and empower them with technology.

Melvin Acuros

Operations Team Leader

  • 10 years in the BPO Industry
  • 6 years as a Campaign Manager focused on Lead Generation, Data Analysis and Dialer Management
  • Bachelor of Science in Information Technologies from ACSI College- Iloilo
  • Agent Performance Analysis, Data Trend Insight-Generation, Strategic Action Planning, and People Management

Venus Therese Fallarco

Operations Team Leader

  • 8 years in the BPO Industry
  • 5 years as a Lead Associate Trainer working directly with Operations and Quality Department for Gaps and Training-needs Analysis
  • Bachelor of Science in Mass Communication Major in Broadcasting from West Visayas State University
  • Agent Performance Analysis, Data Trend Insight-Generation, Strategic Action Planning, People Management and Training Program Execution and Analysis

Jose Eduardo Rocha Barron

Customer Support Representative

  • More than 7 years in BPO Industry
  • 8 Years in Customer Service Professional back-office, Customer care representative, Tech support, retention, sales.
  • Bachelor's Degree in parasitology Bacteriologist Chemist at the Faculty of Biological Sciences of the Autonomous University of Nuevo León
  • TOEFL Certified by CIDEB

Cristian Silva

Customer Support Representative

  • 10 years in call center experience
  • Customer Service
  • Technical Support
  • 3 years experience as Leadership/Management
  • Graduate of Mira Costa College CA (Nursery)

Guillermo Jaramillo

Customer Support Representative

  • Over 10 years in the BPO industry
  • 5 years in Customer Service outside of BPO
  • 5 years of Sales Experience

Jacqueline Ramos Sepulveda

Customer Support Representative

  • Over 5 years of BPo Experience
  • Bachelors Degree at the Universidad de Especialidades

Alan Bucci Cedillo

Customer Support Representative

  • More than 1 year in BPO Industry
  • 6 Years experience in Customer Service and retention.
  • Education: Bachelor in law TecMilenio
  • Human Rights, United Nations (Feb 2021), anti-extortion course, Federal Police (Feb 2021)

Brayan Castañeda

Customer Support Representative

  • 3 Years of BPO experience
  • Tech Support Specialist
  • IP/ Repair Certification