Agent Showcase

The Future of Work is People

People empowered to do what they do best.

Meet our team

We aren't focused on fancy buildings or excessive marketing campaigns, we invest in what actually drives performance: People. We recruit the best people, invest in their development, and empower them with technology.

Melvin Acuros

Operations Team Leader

  • 10 years in the BPO Industry
  • 6 years as a Campaign Manager focused on Lead Generation, Data Analysis and Dialer Management
  • Bachelor of Science in Information Technologies from ACSI College- Iloilo
  • Agent Performance Analysis, Data Trend Insight-Generation, Strategic Action Planning, and People Management

Venus Therese Fallarco

Operations Team Leader

  • 8 years in the BPO Industry
  • 5 years as a Lead Associate Trainer working directly with Operations and Quality Department for Gaps and Training-needs Analysis
  • Bachelor of Science in Mass Communication Major in Broadcasting from West Visayas State University
  • Agent Performance Analysis, Data Trend Insight-Generation, Strategic Action Planning, People Management and Training Program Execution and Analysis

Jose Eduardo Rocha Barron

Customer Support Representative

  • More than 7 years in BPO Industry
  • 8 Years in Customer Service Professional back-office, Customer care representative, Tech support, retention, sales.
  • Bachelor's Degree in parasitology Bacteriologist Chemist at the Faculty of Biological Sciences of the Autonomous University of Nuevo León
  • TOEFL Certified by CIDEB

Cristian Silva

Customer Support Representative

  • 10 years in call center experience
  • Customer Service
  • Technical Support
  • 3 years experience as Leadership/Management
  • Graduate of Mira Costa College CA (Nursery)

Guillermo Jaramillo

Customer Support Representative

  • Over 10 years in the BPO industry
  • 5 years in Customer Service outside of BPO
  • 5 years of Sales Experience

Jacqueline Ramos Sepulveda

Customer Support Representative

  • Over 5 years of BPo Experience
  • Bachelors Degree at the Universidad de Especialidades

Alan Bucci Cedillo

Customer Support Representative

  • More than 1 year in BPO Industry
  • 6 Years experience in Customer Service and retention.
  • Education: Bachelor in law TecMilenio
  • Human Rights, United Nations (Feb 2021), anti-extortion course, Federal Police (Feb 2021)

Brayan Castañeda

Customer Support Representative

  • 3 Years of BPO experience
  • Tech Support Specialist
  • IP/ Repair Certification