Agent Showcase
Meet our team
We aren't focused on fancy buildings or excessive
marketing campaigns, we
invest in what actually drives
performance: People. We recruit the best
people, invest in
their development, and empower them with technology.
Melvin Acuros
Operations Team Leader
- 10 years in the BPO Industry
- 6 years as a Campaign Manager focused on Lead Generation, Data Analysis and Dialer Management
- Bachelor of Science in Information Technologies from ACSI College- Iloilo
- Agent Performance Analysis, Data Trend Insight-Generation, Strategic Action Planning, and People Management
Venus Therese Fallarco
Operations Team Leader
- 8 years in the BPO Industry
- 5 years as a Lead Associate Trainer working directly with Operations and Quality Department for Gaps and Training-needs Analysis
- Bachelor of Science in Mass Communication Major in Broadcasting from West Visayas State University
- Agent Performance Analysis, Data Trend Insight-Generation, Strategic Action Planning, People Management and Training Program Execution and Analysis
Jose Eduardo Rocha Barron
Customer Support Representative
- More than 7 years in BPO Industry
- 8 Years in Customer Service Professional back-office, Customer care representative, Tech support, retention, sales.
- Bachelor's Degree in parasitology Bacteriologist Chemist at the Faculty of Biological Sciences of the Autonomous University of Nuevo León
- TOEFL Certified by CIDEB
Cristian Silva
Customer Support Representative
- 10 years in call center experience
- Customer Service
- Technical Support
- 3 years experience as Leadership/Management
- Graduate of Mira Costa College CA (Nursery)
Guillermo Jaramillo
Customer Support Representative
- Over 10 years in the BPO industry
- 5 years in Customer Service outside of BPO
- 5 years of Sales Experience
Jacqueline Ramos Sepulveda
Customer Support Representative
- Over 5 years of BPo Experience
- Bachelors Degree at the Universidad de Especialidades
Alan Bucci Cedillo
Customer Support Representative
- More than 1 year in BPO Industry
- 6 Years experience in Customer Service and retention.
- Education: Bachelor in law TecMilenio
- Human Rights, United Nations (Feb 2021), anti-extortion course, Federal Police (Feb 2021)
Brayan Castañeda
Customer Support Representative
- 3 Years of BPO experience
- Tech Support Specialist
- IP/ Repair Certification
