Agent Assist

We analyze every customer interaction via our AI platform and provide agents actionable insights and suggestions that improve CX and resolution. Agents get real time digital coaching to ensure consistent Customer Experience and optimal outcomes across every customer interaction

Insights is a powerful tool that uses advanced natural language processing and machine learning algorithms

It analyzes customer conversations across multiple channels such as chat, phone, and email. By analyzing these conversations, Insights can identify patterns, trends, and other insights that businesses can use to improve their customer support processes and make better decisions.

Agents are initially skilled on Tier 2 & Tier 3 skills with Agent Assist technology...

Freeing up employees to focus on more complex tasks while saving on Tier 1 labor costs.